TERMS & CONDITIONS

OUR CONTRACT

These Terms and Conditions govern the supply of goods sold by Ghanda (we and us) to the customer (you).
All orders placed by you and purchases of goods from us are on the basis of these Terms and Conditions and are subject to acceptance by delivery of the goods to you.
The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order.

ORDERING

On our website, you may place an order to purchase a product advertised for sale by following the onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the ‘Place order and pay’ button on the checkout page.

All orders placed by you and purchases of goods by you from us are subject to acceptance by us. We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.

Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.

PRICE & PAYMENT

The price payable for the goods your order or purchase is as set out on our website at the time you submit your order plus any charges for delivery as advised to you. All prices include the current applicable GST rate.

Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect print or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

For orders, payment can be made by most major credit or debit cards, by completing the relevant details on the checkout page.

By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it. By using PayPal you confirm that the PayPal account being used is yours.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. All PayPal payments are subject to authorisation by PayPal. If the issuer of the card or PayPal refuses to authorise payment we will not accept your order, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your credit/debit card payment in accordance with your order or if PayPal charges you for making the order.

DELIVERY

In the instance where you have not received your order due to a delivery error (this includes parcels that are marked as undeliverable, missing or lost in transit articles, Australia Post sorting issues and disputed deliveries), we will, at your request, contact Australia Post to open an investigation on your behalf. This process involves Australia Post contacting their Parcel Distribution Centre and the driver who was assigned the delivery of your parcel to investigate the situation. If a resolution has not been reached 5 business days after the investigation was opened, we will reship your item(s) to you free of charge (where the stock is still available), or refund your order.

Please note this does not apply to orders where the address has been submitted incorrectly at point of checkout.