Online Returns & Exchanges

Not quite right?

No problem! Our return process is easy!

We accept the return of full price items purchased online for an Exchange, Credit Gift Card or Refund*.

Items must be returned in its original condition including all tags.

- Items must be returned within 30 days of dispatch.

- The returned items must be unworn, unwashed and in otherwise unused condition, with all original labels and tags attached.

- The returned items must not be underwear, jewellery, sale and stock clearance items or specially marked and personalised items.

- Items must be returned within 21 days of purchase.

- The returned items must be unworn, unwashed and in otherwise unused condition, with proof of purchase, all original labels and tags attached.

- The returned items must not be swimwear, underwear, jewellery, sale and stock clearance items or specially marked and personalised items.

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Returns can be processed for Credit Gift Card or Exchange only.

  • All international returns are at the cost of the customer and is non-refundable. Please use your preferred postage service to our Return address.
  • All international returns will be processed for either Credit Gift Card or Refund only. We cannot process international returns for exchange.
  • Return address:
    Ghanda Clothing Returns
    Wadawurrung Country
    80 Barwon Terrace
    Victoria 3220
    Australia

Return Process

We aim to process all returns within 3 business days of receipt, and you will receive an email from us once completed.

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Exchanges

  • Exchanges will be processed once your return shipment has been deemed ‘delivered’ by the postal carrier.
  • An $8.95 AUD shipping fee will be charged for the use of the provided returns label and for your new item to be dispatched.
  • Exchanges will be shipped with Standard Post.
  • While we try to process all requested items, please note that items may sell out before we are able to finalise your exchange.
  • If your requested item is unavailable from our warehouse you will be issued with a Credit Gift Card.

 

Shop Now

  • Customers can choose to Shop Now on the website while processing your return with an additional 10% of the item’s price paid.
    Eg. if returning a $50 item you can Shop Now with a Credit Gift Card of $55
  • The bonus credit is non-refundable, non-transferable & must be used on the same exchange order.
  • An $8.95 AUD shipping fee will be charged for the use of the provided returns label and for your new item to be dispatched.
  • Your new order will be shipped with Standard Post.

 

Credit Gift Card

  • We offer free return postage to return items for a Credit Gift Card.
  • Credit Gift Cards will be processed once your return shipment has been deemed ‘in transit’ by the postal carrier.
  • Credit Gift Cards are valid for six (6) months from date of creation.
  • Credit Gift Card are non-refundable.

 

Refunds

  • A $9.95 AUD processing fee will be deducted from the refund total.
  • Refunds typically take up to two (2) business days to finalise depending on your bank.
  • If your original order was purchased via the method of mixed payment using a Gift Card and other, you will receive the Gift Card back first and the balance via your other payment method.
  • Sale & stock clearance items are not eligible for a return.
  • Swimwear returns must have their hygiene seal intact and have not been previously removed.
  • Swimwear purchased online can be returned online only. Swimwear purchased in store is not applicable for return.
  • Due to hygiene reasons, underwear & jewellery cannot be returned.
  • Delivery fees paid at time of purchase are non-refundable.
  • After your return has been lodged in our Return Portal, you will have 28 days to ship your parcel before the return expires.
  • If the item/s returned does not meet our Return Policy it will be sent back to you, to the original shipping address from your order.
  • Items purchased in store are unable to be returned online.
  • Online purchases can be returned to any of our physical stores for an Exchange or Credit only. You must display your Order Confirmation as the proof of purchase.
  • Cancellations of orders due to change of mind where the order is within our packing and handling times will be processed for a Credit Gift Card only.

If you believe your item is faulty or damaged, please email support@ghanda.com prior to booking a return.

  • When returning for a Credit Gift Card, your payment plan will remain in place & the full balance is issued as a Credit Gift Card.
  • When returning for a Refund, the amount will be cancelled from the final instalments of your payment plan and a refund will be issued if payment has been made.