Online Returns & Exchanges
Not quite right?
No problem! Our return process is easy!
We accept the return of full price items purchased online for an Exchange, Credit Gift Card or Refund*.
Items must be returned in its original condition including all tags.
- Items must be returned within 30 days of dispatch.
- The returned items must be unworn, unwashed and in otherwise unused condition, with all original labels and tags attached.
- The returned items must not be underwear, jewellery, sale and stock clearance items or specially marked and personalised items.
- The returned items must be lodged in our Online Return Portal in order to be processed.
- Items must be returned within 21 days of purchase.
- The returned items must be unworn, unwashed and in otherwise unused condition, with proof of purchase, all original labels and tags attached.
- The returned items must not be swimwear, underwear, jewellery, sale and stock clearance items or specially marked and personalised items.
- Returns can be processed for Credit Gift Card or Exchange only.
- During in-store promotions, returns can be processed for size exchanges only. If you wish to exchange your item for a different product or a Credit Gift Card, please hold onto your items until the sale has ended.
- The returned items must be lodged in our Online Return Portal in order to be processed.
- All international returns will be processed for either Credit Gift Card or Refund only. We cannot process international returns for exchange.
- All international returns are at the cost of the customer and is non-refundable. Please use your preferred postage service to our Return address.
Return address:
Ghanda Clothing Returns
Wadawurrung Country
80 Barwon Terrace
Victoria 3220
Australia
- The returned items must be lodged in our Online Return Portal in order to be processed.
Return Process
We aim to process all returns within 3-5 business days of receipt, and you will receive an email from us once completed.
Credit Gift Card + 10% Bonus Credit
- 10% Bonus Credit is automatically applied to Credit Gift Card.
- The bonus credit is non-refundable & non-transferable.
- We offer free return postage to return items for a Credit Gift Card.
- Credit Gift Cards will be processed once your return shipment has been deemed ‘delivered’ by the postal carrier.
- Credit Gift Cards are valid for six (6) months from date of creation.
- Credit Gift Card are non-refundable.
Shop Now + 15% Bonus Credit
- Customers can choose to Shop Now on the website while processing your return with an additional 15% of the item’s price paid.
Eg. if returning a $50 item you can Shop Now with a Credit Gift Card of $57.50
- The bonus credit is non-refundable, non-transferable & must be used on the same exchange order.
- A $9.95 AUD shipping fee will be charged for your new item to be dispatched.
- Your new order will be shipped with Standard Post.
Exchanges
- Exchanges will be processed once your return shipment has been deemed ‘delivered’ by the postal carrier.
- A $9.95 AUD shipping fee will be charged for your new exchange item to be dispatched.
- Exchanges will be shipped with Standard Post.
- While we try to process all requested items, please note that items may sell out before we are able to finalise your exchange.
- If your requested item is unavailable from our warehouse you will be issued with a Credit Gift Card.
Refunds
- A $9.95 AUD processing fee will be deducted from the refund total.
- Refunds typically take up to two (2) business days to finalise depending on your bank.
- If your original order was purchased via the method of mixed payment using a Gift Card and other, you will receive the Gift Card back first and the balance via your other payment method.
- Sale & stock clearance items are not eligible for a return or exchange.
- Swimwear returns must have their hygiene seal intact and have not been previously removed.
- Swimwear purchased online can be returned online only. Swimwear purchased in store is not applicable for return or exchange.
- Due to hygiene reasons, underwear & jewellery cannot be returned.
- Delivery fees paid at time of purchase are non-refundable.
- After your return has been lodged in our Return Portal, you will have 28 days to ship your parcel before the return expires.
- If the item/s returned does not meet our Return Policy it will be sent back to you, to the original shipping address from your order.
- Items purchased in store are unable to be returned online.
- Online purchases can be returned to any of our physical stores for an Exchange or Credit only. You must display your Order Confirmation as the proof of purchase.
- Cancellations of orders due to change of mind where the order is within our packing and handling times will be processed for a Credit Gift Card only.
- Partnerships and Surfing Australia official merchandise cannot be returned or exchanged unless faulty.
- Personalised products cannot be returned or exchanged unless faulty.
Online + Instore purchases
If you believe your item is faulty or damaged, please email support@ghanda.com for further assistance.
- When returning for a Credit Gift Card, your payment plan will remain in place & the full balance is issued as a Credit Gift Card.
- When returning for a Refund, the amount will be cancelled from the final instalments of your payment plan and a refund will be issued if payment has been made.