Online Returns & Exchanges
Not quite right?
No problem! Our return process is easy!
We accept the return of full price items purchased online for an Exchange, Credit Gift Card or Refund*.
Items must be returned in its original condition including all tags.
Extended Returns
As a courtesy to our customers purchasing gifts over the Christmas period, we have extended our usual return timeframe.
We're accepting online returns up until 30th January, 2024 for items purchased between 1st November – 31st December, 2023.
All other standard Return Policy terms apply, so please be sure to check the details on this page carefully prior to purchase.
Items received as gifts that were purchased online can be returned for either Exchange or a Credit Gift Card through our Return Portal.
To submit your return you'll need the Order Number and delivery Post Code from the original online purchase.
- As a courtesy to our customers purchasing gifts over the Christmas period, we have extended our usual return timeframe. Items purchased online between 1st November – 31st December, 2023 may be returned up to 30th January, 2024.
- The returned items must be unworn, unwashed and in otherwise unused condition, with all original labels and tags attached.
- The returned items must not be underwear, jewellery, sale and stock clearance items or specially marked and personalised items.
- The returned items must be lodged in our Online Return Portal in order to be processed.
- As a courtesy to our customers purchasing gifts over the Christmas period, we have extended our usual return timeframe. Items purchased in store between 1st November – 31st December, 2023 may be returned up to 20th January, 2024.
- The returned items must be unworn, unwashed and in otherwise unused condition, with proof of purchase, all original labels and tags attached.
- The returned items must not be swimwear, underwear, jewellery, sale and stock clearance items or specially marked and personalised items.
In store returns can be processed for Credit Gift Card or Exchange only.
- The returned items must be lodged in our Online Return Portal in order to be processed.
- All international returns will be processed for either Credit Gift Card or Refund only. We cannot process international returns for exchange.
- All international returns are at the cost of the customer and is non-refundable. Please use your preferred postage service to our Return address.
Return address:
Ghanda Clothing Returns
Wadawurrung Country
80 Barwon Terrace
Victoria 3220
Australia
The returned items must be lodged in our Online Return Portal in order to be processed.
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Return Process
- We aim to process all returns within 3-5 business days of receipt, and you will receive an email from us once completed.
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Credit Gift Card + 10% Bonus Credit
- 10% Bonus Credit is automatically applied to Credit Gift Card.
- The bonus credit is non-refundable & non-transferable.
- We offer free return postage to return items for a Credit Gift Card.
- Credit Gift Cards will be processed once your return shipment has been deemed ‘delivered’ by the postal carrier.
- Credit Gift Cards are valid for six (6) months from date of creation.
- Credit Gift Cards are non-refundable.
Shop Now + 15% Bonus Credit
- Customers can choose to Shop Now on the website while processing your return with an additional 15% of the item’s price paid.
Eg. if returning a $50 item you can Shop Now with a Credit Gift Card of $57.50
- The bonus credit is non-refundable, non-transferable & must be used on the same exchange order.
- An $8.95 AUD shipping fee will be charged for your new item to be dispatched.
- Your new order will be shipped with Standard Post.
Exchanges
- Exchanges will be processed once your return shipment has been deemed ‘delivered’ by the postal carrier.
- An $8.95 AUD shipping fee will be charged for your new exchange item to be dispatched.
- Exchanges will be shipped with Standard Post.
- While we try to process all requested items, please note that items may sell out before we are able to finalise your exchange.
- If your requested item is unavailable from our warehouse you will be issued with a Credit Gift Card.
Refunds
- A $9.95 AUD processing fee will be deducted from the refund total.
- Refunds typically take up to two (2) business days to finalise depending on your bank.
- If your original order was purchased via the method of mixed payment using a Gift Card and other, you will receive the Gift Card back first and the balance via your other payment method.
- Sale & stock clearance items are not eligible for a return.
- Swimwear returns must have their hygiene seal intact and have not been previously removed.
- Swimwear purchased online can be returned online only. Swimwear purchased in store is not applicable for return.
- Due to hygiene reasons, underwear & jewellery cannot be returned.
- Delivery fees paid at time of purchase are non-refundable.
- After your return has been lodged in our Return Portal, you will have 28 days to ship your parcel before the return expires.
- If the item/s returned does not meet our Return Policy it will be sent back to you, to the original shipping address from your order.
- Items purchased in store are unable to be returned online.
- Online purchases can be returned to any of our physical stores for an Exchange or Credit only. You must display your Order Confirmation as the proof of purchase.
- Cancellations of orders due to change of mind where the order is within our packing and handling times will be processed for a Credit Gift Card only.
If you believe your item is faulty or damaged, please email support@ghanda.com prior to booking a return.
- When returning for a Credit Gift Card, your payment plan will remain in place & the full balance is issued as a Credit Gift Card.
- When returning for a Refund, the amount will be cancelled from the final instalments of your payment plan and a refund will be issued if payment has been made.