Online Returns & Exchanges

- Items must be returned within 30 days of dispatch.

- The returned items must be unworn, unwashed and in otherwise unused condition, with all original labels and tags attached.

- The returned items must not be underwear, jewellery, sale and stock clearance items or specially marked and personalised items.

- Items must be returned within 21 days of purchase.

- The returned items must be unworn, unwashed and in otherwise unused condition, with proof of purchase, all original labels and tags attached.

- The returned items must not be swimwear, underwear, jewellery, sale and stock clearance items or specially marked and personalised items.

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Returns can be processed for Credit Gift Card or Exchange only.

• All international returns are at the cost of the customer and is non-refundable. Please use your preferred postage service to our Return address.
• All international returns will be processed for either Credit Gift Card or Refund only. We cannot process international returns for exchange.
• Return address:
  Ghanda Clothing Returns
  Wadawurrung Country
  80 Barwon Terrace
  Victoria 3220
  Australia

Return Process

We aim to process all returns within 3 business days of receipt, and you will receive an email from us once completed.

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Exchanges

• Exchanges will be processed once your return shipment has been deemed ‘delivered’ by the postal carrier.
• An $8.95 AUD shipping fee will be charged for the use of the provided returns label and for your new item to be dispatched.
• Exchanges will be shipped with Standard Post.
• While we try to process all requested items, please note that items may sell out before we are able to finalise your exchange.
• If your requested item is unavailable from our warehouse you will be issued with a Credit Gift Card.

Shop Now

• Customers can choose to Shop Now on the website while processing your return with an additional 10% of the item’s price paid.
  Eg. if returning a $50 item you can Shop Now with a Credit Gift Card of $55
• The bonus credit is non-refundable, non-transferable & must be used on the same exchange order.
• An $8.95 AUD shipping fee will be charged for the use of the provided returns label and for your new item to be dispatched.
• Your new order will be shipped with Standard Post.

Credit Gift Card

• We offer free return postage to return items for a Credit Gift Card.
• Credit Gift Cards will be processed once your return shipment has been deemed ‘delivered’ by the postal carrier.
• Credit Gift Cards are valid for six (6) months from date of creation.
• Credit Gift Card are non-refundable.

Refunds

• A $9.95 AUD processing fee will be deducted from the refund total.
• Refunds typically take up to two (2) business days to finalise depending on your bank.
• If your original order was purchased via the method of mixed payment using a Gift Card and other, you will receive the Gift Card back first and the balance via your other payment method.

• Sale & stock clearance items are not eligible for a return.
• Swimwear returns must have their hygiene seal intact and have not been previously removed.
• Swimwear purchased online can be returned online only. Swimwear purchased in store is not applicable for return.
• Due to hygiene reasons, underwear & jewellery cannot be returned.
• Delivery fees paid at time of purchase are non-refundable.
• After your return has been lodged in our Return Portal, you will have 28 days to ship your parcel before the return expires.
• If the item/s returned does not meet our Return Policy it will be sent back to you, to the original shipping address from your order.
• Items purchased in store are unable to be returned online.
• Online purchases can be returned to any of our physical stores for an Exchange or Credit only. You must display your Order Confirmation as the proof of purchase.
• Cancellations of orders due to change of mind where the order is within our packing and handling times will be processed for a Credit Gift Card only.

If you believe your item is faulty or damaged, please email support@ghanda.com prior to booking a return.