Frequently Asked Questions | Ghanda Clothing

Frequently Asked Questions

I’m unsure of my size. What size should I choose?

You can view our size guide on all items. Simply click Size Guide under your item’s product description.

I have lost my Gift Card. Is it replaceable?

Please treat your Gift Card like cash. Unfortunately they are not replaceable if lost or stolen.

I've ordered an item that is available for Pre-Order. When will it be sent?

All pre-order items will state the availability date in the product description. Please check here for more information.

My order contains a Pre-Order item, and other items. When will my order be sent?

Your whole order will be sent only when the Pre-Order product becomes available. If you want to receive your other items earlier, we recommend placing a separate order with your Pre-Order product, so that it doesn't hold up all of your other goodies.

My order contains a sale item. Will it be sent straight away?

While the majority of sale stock is stored in our warehouse, we will occasionally need to source sale items from our retail stores. If your order contains a sale item, please note your order may be delayed while this item is sourced and sent back to our warehouse to complete your order. 

What payment options do you have?

You can purchase your order by using credit card, PayPal, Afterpay or Klarna.

What are your Buy Now, Pay Later options?

You can use Klarna or Afterpay for Australian orders over $90.

Will I be charged a conversion fee?

All prices are shown in AUD. If you are shopping with us internationally, your bank may charge you a conversion fee. You should check with your bank for further info.

Do you accept Gift Cards?

Yes, we accept the payment of Ghanda Gift Cards however this will only apply to the payment of your cart and will not include shipping costs.

Can I return my items from my Buy Now, Pay Later purchase?

If you paid using Afterpay or Klarna, your items can be returned for:

- Online Credit – you will be issued with an Online Credit Gift Card. Please note, your personal agreement with Afterpay or Klarna will still stand and you will continue to pay any scheduled payments.

- Size Exchange – your item can be returned for a different size only. We cannot process an exchange for a different style or colour item

Can I return my items in store?

If you paid using Afterpay or Klarna, you must return your item to Head Office. Please see our Returns for more information on how to send your items back to us.

Is Afterpay & Klarna available in store?

No, Afterpay & Klarna are available for online purchases only.

Can I use Afterpay if I am an international customer?

Sorry, Afterpay is only available for orders Australia wide.

Is there a limit to how much I can spend on my Afterpay order?

Yes, your cart total must be over $90 AUD.

Is there a limit to how much I can spend on my Klarna order?

No, there is no minimum spend to purchase with Klarna.

How long will order take to arrive?

Your order should arrive within 1-5 business days for Standard Delivery, and 1-3 business days for Express Delivery once it has dispatched from our warehouse.

Where can I find the tracking information for my order?

After we have dispatched your order you will receive a Shipping Confirmation email from us with a link to your parcel's tracking information.

Does Express shipping guarantee my order will be processed and sent the following day?

Unfortunately, Express post is not a ‘rush through’ fee. We still require 1-5 business days to pack and send your order, as some items are sourced from stores and therefore some delays may occur.

What if I am missing an item, or I received the wrong item?

If you have received your order incorrectly, please let us know by emailing us, and we will sort this out asap for you.

Do you ship internationally?

We sure do! All countries available are listed here. There are some items which we cannot ship internationally, so please check the Product Details carefully prior to purchase.

Can I return my item/s?

You may return your item/s for an Online Credit Gift Card or size exchange (excluding sale items, swimwear, underwear & jewellery) provided all tags are still attached, the item is in an unworn condition and you have your order confirmation or proof of purchase. Unfortunately, we do not offer refunds on any items with the exception of faulty goods.

How do I return my item/s?

Online purchases can be returned to any of our physical stores, or by post to our Online Return Team. Our Return Policy & instructions can be found here.

Are there any items I can’t return?

Sorry, there are some items we cannot accept for return. Our Health and Hygiene Policy means we cannot accept swimwear, underwear or jewellery. Specially marked items such as our Beach Umbrella, Skateboards & Scooters can also not be returned to our online store due to packaging restrictions. Items such as those purchased on sale, gift cards and personalised products are also not eligible for return.

When will you process my return?

Returns are processed within 5 business days after it has been received at Head Office.

Can I buy Gift Cards online?

You sure can! You can find our Gift Cards online here.

Can my Gift Card be used in store & online?

Yes! We now offer Gift Cards which can be used both in store and online. If you are having any trouble redeeming your current Gift Card, please contact our Customer Service Team.

I have lost my Gift Card. Is it replaceable?

Please treat your Gift Card like cash. Unfortunately they are not replaceable if lost or stolen.

How do I check the balance of my Gift Cards?

Enter your Gift Card and pin code here.

THANK YOU CARD - GREEN

Offer expires 11.59pm AEDT 31.05.2022. Applies to Standard postage for Australia wide & International orders. Excludes Express shipping for Australia wide & International orders. You must apply the promo code (one word) in the discount section at Checkout. Only one (1) promo code can be applied to a single order. This includes free gifting offers requiring a Promo/Discount Code to be applied. No minimum spend. The promotion cannot be applied to an order that has been completed, nor can the promotion be applied to an invalid order.

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