Frequently Asked Questions
I’m unsure of my size. What size should I choose?
You can view our size guide on all items. Simply click Size Guide under your item’s product description.
I have lost my Gift Card. Is it replaceable?
Please treat your Gift Card like cash. Unfortunately they are not replaceable if lost or stolen.
I've ordered an item that is available for Pre-Order. When will it be sent?
All pre-order items will state the availability date in the product description. Please check here for more information.
My order contains a Pre-Order item, and other items. When will my order be sent?
Your whole order will be sent only when the Pre-Order product becomes available. If you want to receive your other items earlier, we recommend placing a separate order with your Pre-Order product, so that it doesn't hold up all of your other goodies.
My order contains a sale item. Will it be sent straight away?
While the majority of sale stock is stored in our warehouse, we will occasionally need to source sale items from our retail stores. If your order contains a sale item, please note your order may be delayed while this item is sourced and sent back to our warehouse to complete your order.
What payment options do you have?
You can purchase your order by using credit card, PayPal, Afterpay or Klarna.
What are your Buy Now, Pay Later options?
You can use Klarna or Afterpay for Australian orders over $90.
Will I be charged a conversion fee?
All prices are shown in AUD. If you are shopping with us internationally, your bank may charge you a conversion fee. You should check with your bank for further info.
Do you accept Gift Cards?
Yes, we accept the payment of Ghanda Gift Cards however this will only apply to the payment of your cart and will not include shipping costs.
Can I return my items from my Buy Now, Pay Later purchase?
If you paid using Afterpay or Klarna, your items can be returned for:
- Online Credit – you will be issued with an Online Credit Gift Card. Please note, your personal agreement with Afterpay or Klarna will still stand and you will continue to pay any scheduled payments.
- Size Exchange – your item can be returned for a different size only. We cannot process an exchange for a different style or colour item
Can I return my items in store?
If you paid using Afterpay or Klarna, you must return your item to Head Office. Please see our Returns for more information on how to send your items back to us.
Is Afterpay & Klarna available in store?
No, Afterpay & Klarna are available for online purchases only.
Can I use Afterpay if I am an international customer?
Sorry, Afterpay is only available for orders Australia wide.
Is there a limit to how much I can spend on my Afterpay order?
Yes, your cart total must be over $90 AUD.
Is there a limit to how much I can spend on my Klarna order?
No, there is no minimum spend to purchase with Klarna.
How long will order take to arrive?
Your order should arrive within 1-5 business days for Standard Delivery, and 1-3 business days for Express Delivery once it has dispatched from our warehouse.
Where can I find the tracking information for my order?
After we have dispatched your order you will receive a Shipping Confirmation email from us with a link to your parcel's tracking information.
Does Express shipping guarantee my order will be processed and sent the following day?
Unfortunately, Express post is not a ‘rush through’ fee. We still require 1-5 business days to pack and send your order, as some items are sourced from stores and therefore some delays may occur.
What if I am missing an item, or I received the wrong item?
If you have received your order incorrectly, please let us know by emailing us, and we will sort this out asap for you.
Do you ship internationally?
We sure do! All countries available are listed here. There are some items which we cannot ship internationally, so please check the Product Details carefully prior to purchase.
Can I return my item/s?
You may return your item/s for an Online Credit Gift Card or size exchange (excluding sale items, swimwear, underwear & jewellery) provided all tags are still attached, the item is in an unworn condition and you have your order confirmation or proof of purchase. Unfortunately, we do not offer refunds on any items with the exception of faulty goods.
How do I return my item/s?
Online purchases can be returned to any of our physical stores, or by post to our Online Return Team. Our Return Policy & instructions can be found here.
Are there any items I can’t return?
Sorry, there are some items we cannot accept for return. Our Health and Hygiene Policy means we cannot accept swimwear, underwear or jewellery. Specially marked items such as our Beach Umbrella, Skateboards & Scooters can also not be returned to our online store due to packaging restrictions. Items such as those purchased on sale, gift cards and personalised products are also not eligible for return.
When will you process my return?
Returns are processed within 5 business days after it has been received at Head Office.
How does Call & Collect work?
1. Call your local store to arrange your purchase.
2. Our friendly store staff will pop your item/s aside & let you know a good time to collect.
3. Collect your goodies! Please call the store once you have arrived and the staff member will greet you at the entrance for easy, contactless payment.
Our Call & Collect stores are open weekdays between 10.00am - 4.00pm
How do I contact my local store?
You can find our full list of retail stores online here
How can I pay?
All orders must be purchased using card. Sorry, we can't offer other forms of payment such as cash, Afterpay, Klarna or PayPal for store collection orders.
How long can you hold my goodies for?
All Call & Collect orders must be collected and paid for within 24 hours of your allotted collection time.
What happens if my store doesn't have what I'm after?
Unfortunately we cannot process a Call & Collect order if the store doesn't have stock of what you'd like to purchase. However please browse our website and if the item is available online you can place an online order. Our Packing Team are working daily to complete all online orders!
*Our stores located in lockdown areas are operating as Call & Collect only. Purchases can not be made unless arranged using this service. Under no circumstance will walk up orders or enquiries be given. Please practice social distancing when collecting your order.
Black Friday Online Sale
Expires 11.59pm AEDT 28.11.21. You must apply the promo code (one word) in the discount section at Checkout. Only one (1) promo code can be applied to a single order. This includes free gifting offers requiring a Promo/Discount Code to be applied. Promo entitles you to 20% off. Not in conjunction with any other offer. Minimum spend $50 AUD of total items in cart. The promotion cannot be applied to an invalid or completed order. Excludes purchase of Online & Store Gift Cards. While stock lasts.
Online Order Handout Promo
Offer expires 11.59pm AEDT 28.02.2022. You must apply the code (one word) in the discount section at Checkout. Only one (1) code can be applied to a single order. Applies to Standard postage for Australia wide & International orders. Excludes Priority shipping for Australia wide & International orders. No minimum spend. The promotion cannot be applied to an order that has been completed, nor can the promotion be applied to an invalid order.
Summer 21/22 Catalogue 15% Off Promo
Valid until 11.59pm AEDT 31.01.22. $60 minimum spend. Online only. Only one (1) code can be applied to a single order. Promo can’t be used in conjunction with another discount code, already reduced items or Gift Cards.