Shipping & Delivery
Orders are processed next business day, and dispatch typically within 1-10 business days. If we need to source your item(s) from one of our retail stores, please allow an additional 1-2 business days.
Orders may be dispatched in multiple parcels, and items ordered together may not be shipped on the same day. Once your order has been dispatched, you will receive a shipping confirmation email outlining the items included in each parcel.
All delivery timeframes are provided as a guide only and exclude packing and handling times. Delivery estimates commence from the date of dispatch.
Shipping Costs & Estimated Delivery
Australia
New Zealand
Rest of the World
We ship to the following international countries:
Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Singapore, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States.
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Estimated delivery times do not include customs clearance or instances where a shipment is held for payment of duties/taxes.
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USA Customers
Due to new US Consumer Product Safety Commission (CPSC) eFiling requirements introduced in July 2026, some US-bound orders containing kids' clothing may experience customs delays. Our Customer Service team will contact any affected customers directly, while we work on a long-term resolution. For now, we recommend US customers factor this into consideration when ordering children's clothing.
We offer free shipping for:
- Orders over $95 AUD to Australia and New Zealand
- Orders over $120 AUD for all other international destinations
Elevate your shopping experience with Ghanda Concierge, our premium service available at checkout for $29.99 AUD on Australian orders.
Designed for customers who want their order prioritised from the moment it's placed, Concierge provides a range of exclusive benefits and added value throughout the order journey.
For more detailed information, please refer to our Concierge page.
WHAT'S INCLUDED:
Priority Picking & Packing
Concierge orders are prioritised by our team and are picked and packed on the morning of the next business day, moving straight to the front of the queue.
Dedicated Support
Receive access to a dedicated support person for direct, personalised assistance with your order and enquiries.
Express Shipping
All Concierge orders are sent via Australia Post Express Shipping at no additional cost, saving $16.95 AUD.
Orders are typically dispatched from our warehouse within 1-3 business days of the order being placed, with delivery timeframes then dependent on the carrier and destination.
Australia Post’s website indicates Express Post delivery typically takes 1-2+ business days for same-state delivery and 1-3+ business days for interstate metro delivery. These estimated delivery timeframes can occasionally run a little longer depending on your location. You can read more about Australia Post's delivery speeds and coverage here.
Package Insurance
For added peace of mind, every Concierge order includes package insurance valued at $13.95 AUD, providing protection while your parcel is in transit.
Complimentary Surprise Gift
Receive a curated gift included with every Concierge order, valued at $10.00 AUD, making your unboxing experience even more special.
Free Shipping on Your Next Order
As a thank you for shopping with Concierge, you'll also receive free domestic standard shipping on your next online order. To redeem, you must enter your Free Shipping code at Checkout.
All delivery timeframes are provided as a guide only. Delivery estimates commence from the date of dispatch.
Product Availability
While we try to ship all orders as soon as possible, unfortunately sometimes there are delays as items may be low in stock. In this instance items may be sourced from our retail stores and will therefore take longer to complete your order.
Sale Stock
While the majority of sale stock is stored in our warehouse, we will occasionally need to source sale items from our retail stores. If your order contains a sale item, please note your order may be delayed while this item is sourced and sent back to our warehouse to complete your order.
Authority to Leave
All parcels are sent with Signature required. Please note, by selecting Authority to Leave at Checkout you are opting to leave your order unattended & Ghanda Clothing will not be responsible for any lost or stolen packages.
Customs & Import Duty
Orders delivered internationally may be subject to custom duties and taxes associated by the destination country. We have no control over these charges and cannot predict what they may be.
Any applicable charges for international orders are paid at checkout, so the price you see is the final amount you’ll pay. This ensures faster customs clearance and delivery without unexpected fees on arrival.
US Customers: Due to new US Consumer Product Safety Commission (CPSC) eFiling requirements introduced in July 2026, some US-bound orders containing kids' clothing may experience customs delays. Our Customer Service team will contact any affected customers directly, while we work on a long-term resolution. For now, we recommend US customers factor this into consideration when ordering children's clothing.
Please email support@ghanda.com for further information if required.
Bulky Items
Unfortunately some of our products (surfboards, bodyboards, skateboards, scooters, umbrellas, beach chairs, beach cabanas) cannot be delivered internationally. These products will incur a flat delivery fee and will be sent with domestic standard post only.
- Skateboard, Scooter, Umbrella, Beach Chair and Beach Cabana - $12.99 flat delivery fee
- Bodyboard - $19.99 flat delivery fee
- Surfboard - $89.99 flat delivery fee
Domestic Return to Sender Parcels
For domestic parcels that are returned to sender, our support team will reach out via the email provided with your order to arrange re-delivery once the parcel has been received at our Head Office.
If you no longer wish to receive your order, it can only be cancelled for a store credit (valid for 6 months).