Shipping & Delivery

Orders are processed next business day, and dispatch typically within 1-10 business days. If we need to source your item(s) from one of our retail stores, please allow an additional 1-2 business days.


Orders may be dispatched in multiple parcels, and items ordered together may not be shipped on the same day. Once your order has been dispatched, you will receive a shipping confirmation email outlining the items included in each parcel.


All delivery timeframes are provided as a guide only and exclude packing and handling times. Delivery estimates commence from the date of dispatch.

Packing Delays:

During peak sale periods, there might be a slight delay in packing and handling times. Our team is working full throttle to get your Ghanda goodies on the way, but you may need to allow a few extra business days beyond our standard dispatch timeframes.

We appreciate your patience and can't wait for you to enjoy what you ordered!

Shipping Costs & Estimated Delivery

Australia

New Zealand

Rest of the World

We ship to the following international countries:

Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Singapore, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States.

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Estimated delivery times do not include customs clearance or instances where a shipment is held for payment of duties/taxes.

We offer free shipping for:

- Orders over $95 AUD to Australia and New Zealand

- Orders over $120 AUD for all other international destinations

Elevate your shopping experience with Ghanda Concierge, our premium service available at checkout for $29.99 AUD on Australian orders.

Designed for customers who want their order prioritised from the moment it's placed, Concierge provides a range of exclusive benefits and added value throughout the order journey.


WHAT'S INCLUDED:

Priority Picking & Packing

Concierge orders are prioritised by our team and are picked and packed on the morning of the next business day, moving straight to the front of the queue.

Dedicated Support

Receive access to a dedicated support person for direct, personalised assistance with your order and enquiries.

Express Shipping

All Concierge orders are sent via Express Shipping at no additional cost, saving $16.95 AUD. Orders are typically dispatched within 1-3 business days, with delivery timeframes dependent on the carrier and destination.

Package Insurance

For added peace of mind, every Concierge order includes package insurance valued at $13.95 AUD, providing protection while your parcel is in transit.

Complimentary Surprise Gift

Receive a curated gift included with every Concierge order, valued at $10.00 AUD, making your unboxing experience even more special.

Free Shipping on Your Next Order

As a thank you for shopping with Concierge, you'll also receive free domestic standard shipping on your next order. To redeem, you must enter your Free Shipping code at Checkout.


Please refer to our Terms and Conditions page for full terms of service.

All delivery timeframes are provided as a guide only. Delivery estimates commence from the date of dispatch.

Product Availability

While we try to ship all orders as soon as possible, unfortunately sometimes there are delays as items may be low in stock. In this instance items may be sourced from our retail stores and will therefore take longer to complete your order.

Sale Stock

While the majority of sale stock is stored in our warehouse, we will occasionally need to source sale items from our retail stores. If your order contains a sale item, please note your order may be delayed while this item is sourced and sent back to our warehouse to complete your order.

Authority to Leave

All parcels are sent with Signature required. Please note, by selecting Authority to Leave at Checkout you are opting to leave your order unattended & Ghanda Clothing will not be responsible for any lost or stolen packages.

Customs & Import Duty

Orders delivered internationally may be subject to custom duties and taxes associated by the destination country. We have no control over these charges and cannot predict what they may be.

Any applicable charges for international orders are paid at checkout, so the price you see is the final amount you’ll pay. This ensures faster customs clearance and delivery without unexpected fees on arrival.

Please email support@ghanda.com for further information if required.

Bulky Items

Unfortunately some of our products (surfboards, bodyboards, skateboards, scooters, umbrellas, beach chairs, beach cabanas) cannot be delivered internationally. These products will incur a flat delivery fee and will be sent with domestic standard post only.

- Skateboard, Scooter, Umbrella, Beach Chair and Beach Cabana - $10.95 flat delivery fee

- Bodyboard - $19.99 flat delivery fee

- Surfboard - $89.99 flat delivery fee

Domestic Return to Sender Parcels

For domestic parcels that are returned to sender, our support team will reach out via the email provided with your order to arrange re-delivery once the parcel has been received at our Head Office.

If you no longer wish to receive your order, it can only be cancelled for a store credit (valid for 6 months).