Frequently Asked Questions
Do you have Gift Cards?
We definitely do! You can purchase an instore or online gift card here: https://ghanda.com/gift-cards.html
I have lost my gift card. Is it replaceable?
Please treat your gift cards like cash. Unfortunately they are not replaceable if lost or stolen.
I’m unsure of my size. What size should I choose?
You can view our size guide on all items. Simply click Size Guide under your item’s product description.
How do I know you’ve received my order?
You will receive a confirmation email after your order is placed. In the rare event that you don’t, please contact firstname.lastname@example.org
How long does it take for my order to be processed?
All orders are processed next business day, and take approximately 1-5 business days to pack and despatch from our warehouse.
While we try to have your items sent as soon as possible, some items are sourced from stores and therefore these delays may occur.
What payment options do you have?
You can purchase your order by using credit card, PayPal or AfterPay.
Do you have AfterPay?
We sure do! You can use AfterPay for all orders over $90. Head over to Afterpay Info to find out more.
How long will order take to arrive?
Your order should arrive within 3-7 business days once it has despatched from our warehouse.
Where can I find the tracking information for my order?
After we have despatched your order, you will receive an email from Australia Post (email@example.com) with your tracking information.
Does express shipping guarantee my order will be processed and sent the following day?
Unfortunately, express post is not a ‘rush through’ fee. We still require 1-5 business days to pack and send your order, as some items are sourced from stores and therefore some delays may occur.
What if I am missing an item, or I received the wrong item?
If you have received your order incorrectly, please let us know by contacting firstname.lastname@example.org, and we will sort this out asap for you.
Do you deliver overseas?
We currently only ship internationally to New Zealand. If you would like your order delivered to another country outside Australia, please let us know by contacting email@example.com.
Can I return my item/s?
YYou can return your item for a credit note or exchange (excluding sale items, swimwear, underwear & jewellery) provided all tags are still attached, the item is in an unworn condition and you have your order confirmation or proof of purchase. Unfortunately, We do not offer refunds on any items, with the exception of faulty goods.
How do I return my item/s?
You can return your items purchased online by either:
- Sending your items to Head Office where will process your return
- Going into any of our retail stores. We ask that you take in your order confirmation and proof of identity as proof of purchase.
To send your item to Head Office, please contact us by emailing firstname.lastname@example.org and we will send you a Returns & Exchange Form.
Our Return Policy can be found here: https://ghanda.com/returns-exchanges
Are there any items I can’t return?
Sorry, there are some items we cannot accept for return. Our Health and Hygiene Policy means we cannot accept swimwear, underwear or jewellery. Items such as those purchased on sale, and gift cards are also not eligible for return.