RETURNS & EXCHANGES
It's really important to us that you love your purchase from Ghanda.
If you purchase an item that you are not satisfied with, doesn't fit or doesn't suit, we offer credit notes or exchanges.
Credit notes expire within 6 months, and can be used on any item in store or online.
We do not offer refunds for change of mind purchases.
All purchases made online can be exchanged or returned by either post or in any of our retail stores.
REFUND & EXCHANGE POLICY
1. Items must be returned within 21 days of purchase with packing slip or proof of purchase
2. The returned items must be unworn, unwashed and in otherwise unused condition, with all original labels and tags attached
3. The returned items must be not be swimwear, underwear or sale and stock clearance items
ONLINE RETURNS IN STORE
All items purchased online can be exchanged or returned in any of our retail stores, subject to following conditions:
Conditions of 1-3 of the Returns & Exchange Policy are met
You must provide the packing slip or order invoice for the purchased items
You must provide identification matching the name and shipped address on the packing slip or order invoice
ONLINE RETURNS VIA RETURN POST
Simply fill out the reverse side of your packing slip
You will need to pay for return postage, however we will return the items at no extra cost
Send your parcel to:
Att: Returns & Exchanges
80 Barwon Terrace,
South Geelong VIC 3220
We recommend sending your item back using a trackable delivery service as Ghanda Clothing does not accept responsibility for items lost in transit