21 day online returns. It's that easy.
- - We accept returns for all full price items for Credit or Exchange
- - Items must be returned within 21 days of receiving your order
- - Items must be returned in their original condition including all tags
Return to Store
Take your item(s) & Order Confirmation into any Ghanda store where our staff can process either,
- - Store Credit Gift Card, or
- - Exchange
Return by Post
COMPLETE THE RETURN FORM
Download, print & complete the
Return Form, filling in all return information
CREATE A RETURN WITH AUSTRALIA POST
Enter your details, print your label
and pack your item
POST YOUR PARCEL
Simply drop your parcel off at a convenient
street post box, Post Office and selected branches of
retailers such as IGA, Mitre 10 and Priceline
Alternatively, you can return your parcel to the address below using your preferred postage service:
Ghanda Clothing Returns
80 Barwon Terrace,
South Geelong VIC 3220
Available for domestic Australia wide returns only.
- - Items must be returned within 21 days of receiving your order.
- - The returned items must be unworn, unwashed and in otherwise unused condition, with all original labels and tags attached.
- - The returned items must not be swimwear, underwear or sale and stock clearance items.
- - Proof of purchase is provided.
- - Return Form is included (when returned via post only)
If the item/s returned does not meet our Return Policy it will be sent back to you, to the original shipping address from your order
We are not required to provide a refund if you change your mind or make the wrong selection.
If your order was purchased with Afterpay, your items can be returned for:
- - Size Exchange - your items can be returned for a different size only. We cannot process an exchange for a different style or colour item
- - Store Credit - you will be issued with an Online Credit Gift Card. Please note your personal agreement with Afterpay will stand and you will continue to pay any scheduled payments
Online Credit Gift Card
Online Credit Gift Cards are valid for six (6) months from date of creation. Online Credit Gift Cards are redeemable online only, and cannot be redeemed in store.
Cost of Return
Return postage is at the cost of the customer and is non-refundable.
We recommend using the simple $8.95 AUD return shipping method offered.
If you choose to return your item via a courier yourself, we recommend sending your parcel back using a trackable delivery service as Ghanda Clothing does not accept responsibility for items lost in transit.
Returns are usually processed within 5 business days of receipt, and you will receive an email from us once completed.
While we try to process all requested items, please note that items may sell out before we are able to finalise your exchange.
If your requested item is unavailable from our warehouse you will be issued with an Online Credit Gift Card.
21 Day Returns
If you have changed your mind about your purchase, you may return your item for a Credit or Exchange if it is unwashed, unworn and in otherwise unused condition, with all original labels and tags attached. You must have satisfactory proof of purchase and you bring the item back within 21 days of receipt. The offer is available for all orders in store and online delivered to an Australian or International address. The offer is subject to our regular returns policy. Subject to your rights under the Australian Consumer Law, we will not refund any delivery fees that you have paid at purchase to have the product delivered to you.
All international orders can be returned to us provided your item(s) meet all Return Policy conditions for an Online Credit Gift Card only. We cannot exchange styles. For all International Returns you will be responsible for shipping and handling costs to us. We recommend using a trackable delivery service as Ghanda Clothing does not accept responsibility for items lost in transit.
Mixed Payment Method
If your original order was purchased via the method of mixed payment using a gift certificate and other, you will receive the gift certificate back first and the balance via your other payment method.
** EXTENDED CHRISTMAS RETURN PERIOD
We are making the gift of giving a little easier this Christmas. If you change your mind about any purchases made online or in-store between 1st November and 30th December, 2019, we are happy to offer an exchange or return, up until 20th January, 2020.