Ghanda Concierge is our premium service available at checkout for Australian orders, priced at $29.99 AUD. Designed for customers who want their order prioritised from the moment it's placed, Concierge provides a range of exclusive benefits and added value throughout the order journey.
WHAT'S INCLUDED
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Priority Picking & Packing
Concierge orders are prioritised by our team and are picked and packed on the morning of the next business day, moving straight to the front of the queue.
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Dedicated Support
Receive access to a dedicated support person for direct, personalised assistance with your order and enquiries.
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Express Shipping
All Concierge orders are sent via Australia Post Express at no additional cost, saving $16.95 AUD.
We aim to dispatch all orders within 1-3 business days, with delivery timeframes dependent on the carrier and destination.
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Package Insurance
For added peace of mind, every Concierge order includes package insurance valued at $13.95 AUD, providing protection while your parcel is in transit.
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Complimentary Surprise Gift
Every Concierge parcel includes a curated gift or surprise element to the value of $10.00 AUD, making your unboxing experience even more special.
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Free Shipping on Your Next Order
As a thank you for shopping with Concierge, you'll also receive free standard shipping on your next order.
I was a bit skeptical paying extra for a concierge service but honestly it was worth it. Knowing there's a real person - Dylan in my case - who's on it and responds quickly made all the difference. My kids loved the stickers that were included as a gift
Ordered during the warehouse sale which I was a little nervous about timing-wise as I needed everything before heading to Europe and had visions of it not arriving in time. Dylan was so responsive from the start and everything was at my door within the week. Cannot recommend enough if you're shopping with a deadline.
Cute idea, great execution. The note inside was a nice touch too.
I've been a Ghanda customer for years but this felt like a whole new level. Lovely experience from start to finish.
Delivery was a little slower than I expected but Dylan explained it was due to the carrier vs dispatch timings at their end, which made sense - the service itself was lovely. Nice to feel like an actual person rather than just an order number.
Super easy experience. Will definitely use it again.
Honestly wasn't sure what to expect but I'm so glad I tried it. Having a dedicated concierge to consult with was fantastic - Dylan got back to me straight away with updates and made the whole thing feel really easy.
What is Ghanda Concierge?
Ghanda Concierge is our premium add-on service available at checkout for Australian orders, priced at $29.99 AUD.
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What is included with Ghanda Concierge?
- Priority picking and packing
- Access to a dedicated support person
- Express shipping
- Package insurance
- Complementary surprise gift
- Free Shipping on your next order
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Does Ghanda Concierge guarantee next-day dispatch?
Concierge orders are prioritised by our team and are picked and packed on the morning of the next business day, with the aim to dispatch all orders within 1-3 business days.
While this service does not guarantee immediate dispatch, it ensures your order is moved to the front of the queue for processing.
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What if my order contains a Pre-Order or Personalised item?
Please note that the Concierge dispatch timeframe does not apply to pre-order or personalised items. Pre-order items can only be dispatched once stock becomes available, while personalised items require additional time for customisation before they can be shipped and may therefore fall outside the typical 1-3 business day dispatch timeframe.
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Does Ghanda Concierge guarantee next-day delivery?
Concierge orders are sent via Express Shipping with Australia Post to help you receive your order as quickly as possible. Delivery timeframes are dependent on the carrier and destination.
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Can I purchase Ghanda Concierge after placing my order?
Ghanda Concierge must be selected and purchased during checkout and cannot be added once an order has been placed.
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What is included in the complimentary surprise gift?
Every Concierge order includes a curated gift or surprise selected by our team to the value of $10.00 AUD. Gifts may vary and cannot be exchanged, returned, or selected in advance.
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How do I contact my dedicated support person?
Your Order Confirmation email will include all the details you need to contact your dedicated Concierge support person.
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How do I receive Free Shipping on my next online order?
Your Free Shipping code will be included in your Order Confirmation email after your Concierge order has been placed. Simply enter the code at checkout on your next online order to redeem your free standard shipping.
- Ghanda Concierge is available for Australian orders only.
- The Concierge service cannot be applied to bulky items.
- The Concierge option replaces the Express Shipping option at checkout.
- While every effort is made to pick and pack all items next business day, dispatch times can still vary depending on factors such as order volume, peak periods, and whether items need to be sourced from one of our retail stores.
- Pre-order and personalised items may fall outside the standard Concierge dispatch timeframe. Pre-order items will be dispatched when stock becomes available, while personalised items require additional time for customisation prior to dispatch.
- Package insurance is provided per order, not per item.
- The complimentary gift is curated by the Ghanda team and is not selectable or exchangeable.
- Free shipping on your next order applies to domestic standard shipping only. You must enter your Free Shipping code at Checkout to redeem this offer.
- Ghanda reserves the right to modify or discontinue the Concierge service at any time without notice.
- All other standard Ghanda Terms & Conditions apply.
