GHANDA
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CONTACT US

 
HEAD OFFICE
Phone: (03) 5229 0411
Monday - Friday: 9.00am - 5.30pm
Orders Contact Email: sales@ghanda.com
Returns Contact Email: returns@ghanda.com

AFTER HOURS & WEEKENDS
Email: enquiries@ghanda.com


HEAD OFFICE ADDRESS
80 Barwon Terrace,
South Geelong VIC 3220




SHIPPING - DOMESTIC

Please allow 3-7 business days for order to be packed and shipped from our warehouse.
Parcels may also take 3-7 business days for delivery from dispatch date.

   SERVICE

   ORDER TOTAL        

   COST          

   Standard Shipping             

   under $75.00

   $8.95


   over $75.00

   FREE

   Express Shipping                      

   Flat Rate

   $12.00

After we have dispatched your order, you will receive an email from Australia Post (tracknoreply@auspost.com.au) that will contain tracking information and a link to the AusPost website.

We DO NOT offer next day delivery for Express Post orders. All orders are processed the next business day after an order has been placed, and will then be packed and shipped as soon as possible. Please note choosing Express Delivery only guarantees your order will be sent Express with Australia Post once your order has been despatched. If you order contains items low in stock there is still an estimated 3-7 business day wait for orders to be packed and finalised for shipping.

While we try to ship all orders as soon as possible, unfortunately sometimes there are delays as items may be low in stock. In this instance items may be sourced from our retail stores and will therefore take longer to arrive at Head Office to be packed in your order.


*Please note Free Shipping may not apply on selected online sale promotions. This will be stated on mailout or sale advertisements. 
*Please also note waiting times may be extended during sales or peak periods.



SHIPPING - INTERNATIONAL (NEW ZEALAND)

Please allow 7-14 business days to receive any international order.
Ghanda Clothing ships internationally to New Zealand only.

   SERVICE 

   ORDER TOTAL       

   COST       

   Shipped via Australia Post          

   Flat Rate

   $25.00       







RETURNS

It's really important to us that you love your purchase from Ghanda. If you purchase an item that you are not satisfied with, doesn't fit or doesn't suit, we offer credit notes and exchanges.
Credit notes expire within 6 months, and can be used on any item in store or online.
We do not offer refunds for change of mind purchases.

REFUND & EXCHANGE POLICY
1. Items must be returned within 14 days of purchase with packing slip or proof of purchase
2. The returned items must be unworn, unwashed and in otherwise unused condition, with all the original labels and tags attached
3. The returned items must not be swimwear, underwear or sale and stock clearance items    


HOW TO RETURN
- Simply fill out the reverse side of your packing slip
- You will need to pay for return postage, however we will return the items at no extra cost

- Send your parcel to:
      Att: Returns & Exchanges
       80 Barwon Terrace,
       South Geelong,
       VIC 3220





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